We make sure that our clients get the products as soon as possible. However, if items are out of stock or a customized product, which can take time.
Handling Time
1-3 days
Transit Time
5-7 Working days
Shipping Costs
Free Shipping with no minimum order amount.
Shipping Carriers
We use standard shipping delivery by National Courier Services. Royal Mail for United Kingdom.
Tracking Number
Tracking number will be provided in shipping email confirmation once item has been shipped out.
Cancellation Guidelines
- To cancel a recently placed order, you must contact us via Email within 24 hours of placing the order.
- Once we verified your order is not processed or shipped, the cancellation request will be processed. A refund will be deposited into your account within 5 business days.
Import Duties and Taxes
Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.
We do not take any responsibility for any additional charges for customs clearance, import duties or local taxes and we have no control over what they may be. We are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.
If packages are undelivered for any reason, including customer’s refusal to pay duties, we are not responsible for return shipping costs or for retrieving merchandise and the order will NOT be eligible for a refund. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.
If you need any further information regarding the delivery of the products and shipping charges, you can contact our customer care.
Contact Info
Email: support@wittydawg.com
Address: 34, Jalan Tempua 5, Bandar Puchong Jaya, 47100 Puchong, Selangor, Malaysia
Phone: +6011-35800761
Live Chat is available
Support Times: Monday – Saturday, 9am-9pm