The Black Hoodie Set features a zip detail and stretch fabric designed for comfort and mobility during cooler months. Made from soft, slightly stretchy knit polyester, this black hoodie and jogger combo moves with you, whether on the trail or running errands. Functional pockets and clean zip accents create a sleek, sporty look, while the regular fit ensures all-day comfort without bulkiness.
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Material: 100% Polyester knit with slight stretch
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Design: Hooded top with zip accents and pockets
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Fit: Regular fit for active, everyday wear
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Style: Sporty and streamlined
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Season: Ideal for fall and winter
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Care: Machine wash only; do not dry clean
We make sure that our clients get the products as soon as possible. However, if items are out of stock or a customized product, which can take time.
Shipping costs
As mentioned earlier, we offer free shipping to all countries around the world.
Import Duties and Taxes
We are not responsible for the payment of local taxes and import duties. The price of the products does not include any taxes. The buyer should check the customs duties and taxes for his country before placing the order. Customs duties and taxes vary from country to country. Some countries are duty-free, while others charge import taxes. So, checking the custom policy is the responsibility of the customer.
30-Day Return & Exchange Policy
At Wittydawg.com we believe in making your shopping experience as seamless as possible. That’s why we offer a 30-day return and exchange policy for our customers. If you encounter any issue with your order, you can take advantage of this policy within the specified time frame. Our dedicated customer service team is here to assist you—just reach out to us at support@wittydawg.com for any queries.
When Can You Request a Return or Exchange?
You are eligible to request a return or exchange under the following circumstances:
- You received a different product than what you ordered.
- The color of the received product does not match the one you selected.
- The product does not match the specifications listed on our website.
- You received a defective or damaged product.
- You received a wrong size other than what you ordered.
How to Apply for a Return or Exchange?
Follow these simple steps to initiate a return or exchange:
- Take clear pictures of the received product showing the issue.
- Write an email to our customer service team at support@wittydawg.com
- Clearly mention the reason for your return or exchange request.
- Attach the pictures to your email and send it.
Once we receive your request, our team will review the issue within 24 hours and provide you with a return address. If you meet criteria for return, we will email you back with shipping label. You have to download and print it. After receiving and inspecting the returned product, we will process your request within 3 business days. If approved:
- Refunds will be processed within 5 to 14 banking days.
- Exchanges will be completed within 7 to 14 business days.
When Are Returns & Exchanges Not Eligible?
To ensure a smooth process, kindly take note of the conditions that make your order ineligible for return or exchange:
- The product tag is removed.
- The item has been washed, worn, or altered.
- The product has stains, cuts, or damage caused after delivery.
- The item is not in its original condition.
- Customized products are not eligible for return or exchange.
- The request is made after 30 days of delivery.
Shipping Costs for Returns & Exchanges
Regarding return shipping costs, customers do not need to bear the return costs, and the shipping costs will be refunded to customers when the refund is made.
There is no restocking fees.
Refund Policy
We strive for excellence, but in rare cases where an issue arises due to size, color, design, quality, or wrong shipment, you are eligible for a refund. Refunds will be processed as follows:
- Our accounts team will initiate the process within 3 days after approval.
- Bank transfers may take 5 to 14 banking days to complete.
- The total refund process may take up to 18 days.
If you have any questions, drop us an email. We will get back to you in 24 hours.
Email: support@wittydawg.com
Address: 34, Jalan Tempua 5, Bandar Puchong Jaya, 47100 Puchong, Selangor, Malaysia
Phone: +6017-9474608
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